Our main channels of support are Support Ticket and FAQ. The support staff does not have access to phones to make phone calls to customers.
If a phone call is indeed needed, here are our Phone Support Packages:
- Option 1 - Basic
Details: Scheduled phone call with your client success manager – Monday to Friday 8 AM to 5 PM CST
Inclusion / limitation - 3 hours phone time per month (consumable). NOTE: Does not stack/carry over to the next month